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Flood Assistance for Primary Producers and Small Businesses

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Special disaster flood assistance grants of up to $25 000 are available to help Queensland primary producers and small businesses who have been affected by the November-December 2010 floods (including those in January 2011).  To help recovery in communities affected by flooding, people receiving these grants are encouraged to, wherever possible, support local business. The grant scheme will run until 30 September 2011.             Primary producers and small businesses in the following local government areas may be eligible for this assistance: Eligibility criteria:All applicants must be able to provide proof that they have suffered damage as a direct result of flooding – for example, photos. A…
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10 questions to determine whether you should talk to a Brisbane Business Coaching

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Is your business performing at the level you believe it is capable of? Do you spend your day putting out fires instead of building for the future? Do you have a hard time hiring people who are "good enough" to do the job? Do you find yourself working for the business instead of the business working for you? Are you lacking a clear, measurable action plan and a structure to fulfill your goals? Are you a workaholic? Is your business based on the experience and expertise of a few individuals (you among them) rather than on well-documented systems? Do you still have to create a…
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Customer Experience Management is Uncommon Sense

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By Lynn Hunsaka "Just talk to your customers" was the resounding answer to: "What's the best way to learn best practices for customer experience management?" — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 Why? Because we often assume we already know what customers think, or what they "should" think. Somehow it seems straightforward to cater to whoever is enabling our pay — everyone knows it's foolish to do otherwise. In reality, though, this catering may be uncommon sense: have we forgotten that it's actually customers — not managers…
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Hold on to your profits, we could be in for a rough ride

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By Michael Derin 2010 As someone who works with small and medium sized businesses I frequently get asked, "How are SMEs faring?" At the moment my answer would be they are operating amid a great deal of uncertainty. However, despite this many small businesses are focused on growth. A minority government, a two-speed economy, inevitable interest rate rises, lack of small business lending from the big banks and fears that the USA could be heading for a second recession all make for a business environment that is hard to predict and difficult to plan for. Many small businesses aren't sure how fast and how much…
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Online retail to grow 40 percent by 2012

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By David Olsen Online retail is expected to grow by 40 percent by 2012 according to research released alongside the Online Retailer Expo and Conference in Sydney. The ecommerce industry in Australia has seen rapid growth over the last year and is forecast to reach $33.8 billion by 2012 up from $AU24 billion last year. In the last six months alone, traditional bricks and mortar retailers in Australia such as BigW have extended their presence online, providing a significant boost to the industry. Globally, consumers are expected to spend $119 billion by 2015 through their mobile phones, accounting for about eight percent of all e-commerce…
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Ten Tips for Maximising Your Workplace Productivity

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By David Olsen   Who doesn't want (or need) to be more productive and more efficient? Certainly, as CEO of an SME, staying productive means we all get to come to work another day. As a country, Australians apparently work very hard, although it's still odd to me that the whole country seems to shut down for half of December and almost all of January. I guess it means we have to work that much harder for the other 47 weeks of the year. So, how can we be more productive? Well, there are lots of things you can do to not only stay afloat…
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How to Boost Profits for Your Business

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By James Thomson & Patrick Stafford With the new financial year just weeks away, entrepreneurs across the?country are busy putting together budgets and business plans and growth strategies for 2010-11. And after a difficult few years, many will be ?hoping for a big boost to the bottom line. There are countless ways for business owners to boost profits. Raising prices and cutting costs provide a great starting point, but?entrepreneurs need to think more broadly about strategies for winning?more business and lifting sales. To help, we've assembled 20 tips from?entrepreneurs and experts that will get you thinking about ways to grow your business and your profits.…
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How to get cash from banks

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Source: Patrick Stafford - Smart Company   Spotless financial records, low debtor levels and a clear, easy-to-understand business case are three critical requirements for any SME that wants to get funding from a bank, a panel of business and finance expects has told SmartCompany. While these expert say access to bank credit remains extremely difficult, companies willing to put in the hard work in preparing their pitch do have a shot at getting the cash they need to fund growth. The economy might be recovery mode, but the credit crisis is far from over for SMEs. The most recent Sensis Business Index for the March…
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Direct Mail

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Direct Mail is by far the most cost effective lead generation tool you can use. It's one of the best ways for you to get your message right in front of the decision maker. Combined with lists, especially if you know their names, a direct mail campaign can often get to hundreds of people at once. And if the offer is good enough you should expect a good return. If you follow up your direct mail with a phone call you can expect your response rate to increase by a factor of3 or more. However you must be willing and able to conduct the follow up phone call. If…
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8 Tips For a Better Web Site

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For years the Internet, and success on it, has been shrouded by mystery – no straight answers, constant change, conflicting advice and just plain confusion. But by adhering to the tips listed below you can guarantee yourself a sound web presence regardless of your market, target audience or geographic location! 1.      Credibility One of the key challenges faced by businesses on the web, especially small/new businesses and charities, is the issue of credibility. Already the Internet is viewed as a somewhat impersonal medium which breeds a certain level of mistrust. For your web site to be successful you need to overcome this tendency. You can…
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