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Special disaster flood assistance grants of up to $25 000 are available to help Queensland primary producers and small businesses who have been affected by the November-December 2010 floods (including those in January 2011).  To help recovery in communities affected by flooding, people receiving these grants are encouraged to, wherever […]

Flood Assistance for Primary Producers and Small Businesses



By Lynn Hunsaka “Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 […]

Customer Experience Management is Uncommon Sense



By Michael Derin 2010 As someone who works with small and medium sized businesses I frequently get asked, “How are SMEs faring?” At the moment my answer would be they are operating amid a great deal of uncertainty. However, despite this many small businesses are focused on growth. A minority […]

Hold on to your profits, we could be in for ...


By David Olsen Online retail is expected to grow by 40 percent by 2012 according to research released alongside the Online Retailer Expo and Conference in Sydney. The ecommerce industry in Australia has seen rapid growth over the last year and is forecast to reach $33.8 billion by 2012 up […]

Online retail to grow 40 percent by 2012




By James Thomson & Patrick Stafford With the new financial year just weeks away, entrepreneurs across the?country are busy putting together budgets and business plans and growth strategies for 2010-11. And after a difficult few years, many will be ?hoping for a big boost to the bottom line. There are […]

How to Boost Profits for Your Business


Source: Patrick Stafford – Smart Company   Spotless financial records, low debtor levels and a clear, easy-to-understand business case are three critical requirements for any SME that wants to get funding from a bank, a panel of business and finance expects has told SmartCompany. While these expert say access to […]

How to get cash from banks




Source: Sue Hirst (CAD Partners – 1800 362436)   Ever look at the reports from your accounting software and get over-faced by all the numbers?  Do you not bother printing out the reports at all because you aren’t sure which numbers to look at, and you don’t have the time […]

Seven Key Numbers to drive profit in a Recession