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Special disaster flood assistance grants of up to $25 000 are available to help Queensland primary producers and small businesses who have been affected by the November-December 2010 floods (including those in January 2011).  To help recovery in communities affected by flooding, people receiving these grants are encouraged to, wherever […]

Flood Assistance for Primary Producers and Small Businesses

By Lynn Hunsaka “Just talk to your customers” was the resounding answer to: “What’s the best way to learn best practices for customer experience management?” — a question I posted on several business-focused social media sites. Yet less than 60% of companies have a formal voice of the customer program.1 […]

Customer Experience Management is Uncommon Sense

By Michael Derin 2010 As someone who works with small and medium sized businesses I frequently get asked, “How are SMEs faring?” At the moment my answer would be they are operating amid a great deal of uncertainty. However, despite this many small businesses are focused on growth. A minority […]

Hold on to your profits, we could be in for ...

By David Olsen Online retail is expected to grow by 40 percent by 2012 according to research released alongside the Online Retailer Expo and Conference in Sydney. The ecommerce industry in Australia has seen rapid growth over the last year and is forecast to reach $33.8 billion by 2012 up […]

Online retail to grow 40 percent by 2012

By James Thomson & Patrick Stafford With the new financial year just weeks away, entrepreneurs across the?country are busy putting together budgets and business plans and growth strategies for 2010-11. And after a difficult few years, many will be ?hoping for a big boost to the bottom line. There are […]

How to Boost Profits for Your Business

Source: Patrick Stafford – Smart Company   Spotless financial records, low debtor levels and a clear, easy-to-understand business case are three critical requirements for any SME that wants to get funding from a bank, a panel of business and finance expects has told SmartCompany. While these expert say access to […]

How to get cash from banks

Source: In an effort to present balanced views on topical issues todays article is from  Now Crikey are an unbiased, non-aligned news agency.  These days it is difficult to not read news that espouses editorial from the political leanings of its owner(s).  I believe we should strive for […]

Why a Rate Rise Will Only Take House Prices Higher

Source: …or is it?  Look, after a brave showing it appears that the stock market is settling.  Let me reiterate – how brave!  What’s certain is the instability will affect small business – your small business.  Just how much is anyone’s guess.  At these times it pays to keep […]

The Final Word on The Stock Market Rollercoaster

Source: photo: Cathryn Tremain Well, haven’t the world markets been brave?  Just after we experienced the fourth largest crash in history, the markets rallied to give us back a little of our declining wealth.  I could almost hear a collective sigh of relief throughout Australia as the market made […]

Is This The Great Cyclical Cleansing?